Privacy notice
Last updated: 10 November 2026.
This notice explains how Lively Energy Flow Ltd, trading as Julia's Wine Shop ("we", "us"), uses personal information when you send us a message, book a tasting, buy from us or use this website. We are the data controller.
What we collect
- What you send through the contact form: your name, phone number, email, what you're asking about and your message.
- What you send us on WhatsApp, by phone or by email, for example a tasting booking or a delivery address.
- Technical data the web host needs to serve and protect the site (such as your IP address), kept briefly in server logs.
Why we use it
- To answer your message, give you a price, arrange a tasting, a collection or a delivery — because you asked us to (taking steps at your request, or our contract with you).
- To meet legal duties, such as checking age when we sell alcohol (Challenge 25) and keeping sales records.
- To keep the website secure (our legitimate interest).
We don't use your details for marketing unless you ask us to, and we don't sell them.
Who helps us
The website runs on Cloudflare. Messages from the form are delivered by email (Resend) and kept in the customer system of the agency that looks after our website, Afaceri Diaspora, which acts on our instructions. WhatsApp is run by Meta. Some of these providers may process data outside the UK under recognised safeguards.
How long we keep it
Messages that don't lead to a sale are deleted within 12 months. Sales records are kept for 6 years, as the law requires.
Your rights
You can ask to see, correct or delete your information, object to how we use it or ask us to limit it. Write to Sales@livelyenergyflowuk.com. If you're not happy with our answer you can complain to the Information Commissioner's Office (ico.org.uk).
Cookies
See the cookie notice.